As a first step, we discussed the right technical solution for my client. I suggested going through a demo of two different systems and my client chose the most suitable solution for them.

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Next, I created guidelines for my client for notification processors, and together we created an agile process for handling future notifications. After that, I also prepare clear instructions for the staff. Among other things, we emphasized the importance of announcements in the continuous development of my client's work community.

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To emphasize the importance of the notification channel, I designed and implemented another short video for my client staff on how to use the channel.